Davao City Water District AdvisoryAnnouncement !
Bajada 8000 Davao City, Philippines
March 18, 2020, 8:28 p.m.
To our Valued Customers,
Davao City Water District is one with the country and the Davao City Government to help prevent the spread of COVID-19.
In support, DCWD waives the imposition of penalties on all water bills with due dates from March 1 to April 14, 2020 per approved Board Resolution No. 20-111.
Thus, due dates for customers with BLUE BILLS (NO OUTSTANDING BALANCE) will be moved to April 15 to 20, 2020.
For customers with RED BILLS (WITH OUTSTANDING BALANCE) even before the grace period will remain as such, but DCWD will not be disconnecting water service due to unsettled bill payments from March 17 to April 14, 2020.
DCWD hopes that with the grace period provided, DCWD customers are encouraged to observe the quarantine guidelines and postpone transacting directly in DCWD offices while the nation is addressing the pandemic. For all water-related concerns, they may contact DCWD’s 24/7 call center through 235-DCWD (3293), 0927-7988966, 0925-5113293 and 0908-4410653 or chat with DCWD’s offsite customer support agents through DCWD’s official Facebook page (www.facebook.com/davaowater).
For those who wish to do personal transactions, DCWD will still be open to accommodate customers in its Matina, Bajada, Toril, and NCCC Mall-VP offices and SM Lanang and Felcris Centrale collection centers. To ensure everyone’s safety, DCWD is implementing temperature check, social distancing, and hand hygiene as precautionary measures. Customers with high temperature will be restricted entry but they may leave the details of their account and concerns at the forms provided at the entry points. Security guards and DCWD employees are restricted from accepting payments on behalf of customers.
During the grace period, DCWD is committed to ensure that water supply will always be available. However, customers are advised to always have stored water in clean and covered containers for emergency use.
We wish everyone’s safety and good health in these trying times.
DCWD Board of Directors and Management
keywords: Davao City Water District waives the impositions of penalties on all water bills; DCWD encouraged customers to observe the quarantine guidelines for COVID-19; grace period given for the DCWD customers;
|Davao City Water District|
This is the official Facebook account of Davao City Water District.
For the most recent water updates and inquiries about other matters pertaining to water connections please contact 221-9412 or 0927-7988966. For the latest news, you may also check our website at www.davao-water.gov.ph